FAQ & Troubleshooting

Welcome to the FAQ & Troubleshooting section for the Content Integrator for Jira. Here you will find answers to common questions and solutions to potential issues you may encounter while using the plugin.

Frequently Asked Questions (FAQ)
- Q1: What types of content can I embed using the Content Integrator for Jira?
- Q2: How do I embed content into a Jira issue?
- Q3: Can I embed multiple types of content in a single Jira issue?
- Q4: Is there a limit to the number of embedded tabs I can create?
- Q5: How secure is the Content Integrator for Jira?
Troubleshooting
- Issue 1: Embedded content is not displaying correctly.
- Issue 2: The Content Integrator icon is not visible in the Jira issue.
- Issue 3: I can't find the app I want to embed in the list.
- Issue 4: The embedded content is not updating automatically.
- Issue 5: I am unable to save the embedded content.
- Issue 6: Permissions issue with embedded content.

Frequently Asked Questions (FAQ)

Q1: What types of content can I embed using the Content Integrator for Jira?

Q2: How do I embed content into a Jira issue?

Q3: Can I embed multiple types of content in a single Jira issue?

A3: Yes, you can embed multiple types of content by adding as many tabs as you need. Simply click the 'Plus' button on the side navigation bar and follow the instructions to embed additional content.

Q4: Is there a limit to the number of embedded tabs I can create?

A4: No, there are no limits to the number of embedded tabs you can create. You can add as many as needed to organize your content effectively.

Q5: How secure is the Content Integrator for Jira?

A5: The plugin is designed with security in mind. It does not retrieve or handle any data from your Jira instance or integrated tools. Additionally, all data remains within your Jira environment, ensuring privacy and security.

Troubleshooting

Issue 1: Embedded content is not displaying correctly.

Solution: Ensure that the link you pasted is correct and accessible. Verify that the permissions for the embedded content are properly set within the original application.

Issue 2: The Content Integrator icon is not visible in the Jira issue.

Solution: Check if the plugin is properly installed and enabled in your Jira instance. Ensure that you have the necessary permissions to use the plugin. If it’s not there, click the triple-dot button, and select it from the dropdown menu.

Issue 3: I can't find the app I want to embed in the list.

Issue 4: The embedded content is not updating automatically.

Solution: Manually refresh the Jira issue or the embedded content. Ensure that the content source is up-to-date and properly linked.

Issue 5: I am unable to save the embedded content.

Solution: Verify that all required fields are filled out correctly, including the tab name and the content link. Check for any error messages and follow the instructions provided.

Issue 6: Permissions issue with embedded content.

Solution: Make sure that the permissions for the embedded content are managed within the original application. Only users with the appropriate permissions will be able to view and interact with the embedded content.

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FAQ & Troubleshooting

Frequently Asked Questions (FAQ)
- Q1: What types of content can I embed using the Content Integrator for Jira?
- Q2: How do I embed content into a Jira issue?
- Q3: Can I embed multiple types of content in a single Jira issue?
- Q4: Is there a limit to the number of embedded tabs I can create?
- Q5: How secure is the Content Integrator for Jira?
Troubleshooting
- Issue 1: Embedded content is not displaying correctly.
- Issue 2: The Content Integrator icon is not visible in the Jira issue.
- Issue 3: I can't find the app I want to embed in the list.
- Issue 4: The embedded content is not updating automatically.
- Issue 5: I am unable to save the embedded content.
- Issue 6: Permissions issue with embedded content.

Frequently Asked Questions (FAQ)

Q1: What types of content can I embed using the Content Integrator for Jira?

A1: You can embed various types of content such as Google Sheets, Google Docs, Google Calendar, Figma, Draw.io diagrams, and many more. The plugin supports a wide range of third-party tools to enhance your Jira issues. You can find the full list of supported content on the page.

Q2: How do I embed content into a Jira issue?

A2: Navigate to the Jira issue where you want to embed content, click on the Content Integrator icon below the issue title, select the desired app from the list, enter the tab name, paste the app link, and click Save. For a step-by-step guide, please refer to the .

Q3: Can I embed multiple types of content in a single Jira issue?

A3: Yes, you can embed multiple types of content by adding as many tabs as you need. Simply click the 'Plus' button on the side navigation bar and follow the instructions to embed additional content.

Q4: Is there a limit to the number of embedded tabs I can create?

A4: No, there are no limits to the number of embedded tabs you can create. You can add as many as needed to organize your content effectively.

Q5: How secure is the Content Integrator for Jira?

Troubleshooting

Issue 1: Embedded content is not displaying correctly.

Solution: Ensure that the link you pasted is correct and accessible. Verify that the permissions for the embedded content are properly set within the original application.

Issue 2: The Content Integrator icon is not visible in the Jira issue.

Solution: Check if the plugin is properly installed and enabled in your Jira instance. Ensure that you have the necessary permissions to use the plugin. If it’s not there, click the triple-dot button, and select it from the dropdown menu.

Issue 3: I can't find the app I want to embed in the list.

Solution: Use the search bar within the application panel to find the desired app. If the app is still not visible, it may not be supported by the plugin. for further assistance.

Issue 4: The embedded content is not updating automatically.

Solution: Manually refresh the Jira issue or the embedded content. Ensure that the content source is up-to-date and properly linked.

Issue 5: I am unable to save the embedded content.

Solution: Verify that all required fields are filled out correctly, including the tab name and the content link. Check for any error messages and follow the instructions provided.

Issue 6: Permissions issue with embedded content.

Solution: Make sure that the permissions for the embedded content are managed within the original application. Only users with the appropriate permissions will be able to view and interact with the embedded content.

Explore the most common for the Content Integrator for Jira to learn best practices.

If you've had the chance to use the Content Integrator for Jira app, we'd love to hear your thoughts. Help us improve by sharing your honest . Your feedback is crucial as we strive to improve and tailor our services to better meet your needs.

Still have questions? Feel free to for any additional information or to request new features!

PreviousUser Guide NextUse Cases

Last updated 1 month ago